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Focus Mode Mentorship
Client Service Agreement & Terms and Conditions
Effective Date: 2026

Your Programme Includes

The Focus Mode Mentorship is an 8-session, personalised 1-to-1 photography mentorship. The following is included:

• One onboarding/discovery call (this does not count as one of your 8 sessions)
• 8 weekly 1-to-1 calls focused on where you are in your photography journey
• Tailored homework after each session based on what we identify you need to practise
• Lightroom editing guidance so you can take your photos from capture to finished image
• Telegram access to Matt throughout the week so you are never stuck waiting
• Everything personalised to you, your camera, and what you want to shoot

Sessions are typically delivered weekly over 8 weeks. By agreement during the onboarding call, the programme may instead be delivered as 8 sessions over a longer period to suit your schedule.

Investment: £495 (introductory rate, full payment only).

This introductory rate applies to this programme only. Any further work is not included and would be agreed separately.

Disclaimer: Results are not guaranteed. Your progress depends on your own effort and implementation. By joining, you are fully responsible for your own results.

Client Service Agreement

This Agreement is entered into between the Client (you) and Matthew Jackson Consultancy, trading as Matt Jackson Photography (the operator of Focus Mode), 124 City Road, London, EC1V 2NX, email: admin@mattjacksonphotos.com.

Throughout this Agreement, references to Matthew Jackson Consultancy include all trading names operating under that entity, including Matt Jackson Photography. Focus Mode is the educational platform through which this mentorship is delivered.

1. Scope of Application

1.1. These terms and conditions apply to all services provided by Matthew Jackson Consultancy to the Client in connection with the Focus Mode Mentorship programme, whether agreed via the internet, telephone, email, video call, or in writing.

1.2. These Terms are intended for both consumers and business owners. The Client acknowledges this.

2. The Service

2.1. Matthew Jackson Consultancy provides photography mentorship and education services as described in the programme overview above. The service is delivered via live 1-to-1 video calls, supported by messaging access via Telegram, and accompanied by tailored homework and editing guidance.

2.2. Matthew Jackson Consultancy determines the content, structure, and approach of each session at its reasonable discretion, based on the Client's individual needs, goals, and progress as identified during the programme.

2.3. Success in terms of a specific outcome, such as technical skill level, creative results, or other personal achievements, is not guaranteed. The subject matter of this agreement is exclusively the provision of mentorship and education as described in clause 2.1. Matthew Jackson Consultancy cannot guarantee that the knowledge, techniques, or guidance provided will result in any particular outcome. The Client acknowledges that their results depend on personal effort, practice, and factors outside of Matthew Jackson Consultancy's control.

2.4. Partial delivery of sessions is permissible where reasonable and agreed between the parties.

2.5. Matthew Jackson Consultancy reserves the right to reschedule sessions where necessary, including due to illness, technical issues, or force majeure. In such cases, a replacement appointment will be proposed as soon as reasonably possible.

3. Payment

3.1. The Client agrees to pay the introductory fee of £495 as a single full payment prior to the commencement of the programme. Access to the programme begins upon receipt of payment.

3.2. The Client understands that payment is for access to the Focus Mode Mentorship services, not for a guaranteed outcome.

3.3. All prices are inclusive of any applicable UK VAT unless otherwise stated. If VAT applies, it will be charged at the statutory rate at the time of invoicing.

4. No Refund Policy

4.1. All payments made to Matthew Jackson Consultancy are non-refundable. By making payment, the Client confirms that they have read and understood these Terms, that they are financially willing and able to invest in the programme, and that they are voluntarily choosing to participate.

4.2. Changing your mind about the programme, failing to complete sessions, or not experiencing the results you expected does not entitle you to a refund under any circumstances.

4.3. Charges are not subject to chargeback or dispute without valid legal grounds. Initiating a chargeback without grounds constitutes a material breach. Matthew Jackson Consultancy reserves the right to seek reimbursement plus any associated fees.

5. Client Responsibilities

5.1. The Client is responsible for implementing any knowledge, guidance, or feedback provided during the programme. Matthew Jackson Consultancy provides education and mentorship; the Client is responsible for their own practice and application.

5.2. The Client agrees to:

• Attend sessions on time and engage actively
• Provide relevant information about their goals, equipment, and photography experience to allow Matthew Jackson Consultancy to tailor the service
• Give reasonable notice if they need to reschedule (see clause 7)
• Behave respectfully in all communications with Matthew Jackson Consultancy

5.3. The Client confirms they are capable of participating in the programme and will inform Matthew Jackson Consultancy promptly of any circumstances that may affect their ability to do so.

6. Messaging Support

6.1. Telegram access to Matt is available throughout the programme during reasonable hours. Matthew Jackson Consultancy will aim to respond within one business day. Matthew Jackson Consultancy reserves the right to set reasonable boundaries around availability and response times.

6.2. Messaging support is available during the active programme period only and ends upon completion of the 8 sessions.

7. Cancellation and Rescheduling

7.1. The Client agrees to cancel or reschedule any session they cannot attend as soon as possible, and no later than 24 hours before the scheduled session time.

7.2. Sessions cancelled with less than 24 hours' notice, or not attended without notice, may be forfeited at Matthew Jackson Consultancy's discretion, unless the absence was due to circumstances genuinely beyond the Client's control.

7.3. Matthew Jackson Consultancy will make reasonable efforts to reschedule sessions where adequate notice is given.

8. Liability and Client Safety

8.1. Matthew Jackson Consultancy accepts no liability for any injury, loss, or harm sustained during photography activities connected to this programme, including on location, in public spaces, or on private property.

8.2. The Client is solely responsible for their own safety and must hold appropriate insurance, including public liability insurance where relevant.

8.3. Matthew Jackson Consultancy accepts no liability for any loss of, or damage to, equipment belonging to the Client or any third party.

8.4. Matthew Jackson Consultancy accepts no liability for indirect, consequential, or economic losses of any kind arising from participation in the programme or from the application of any guidance provided.

8.5. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraudulent misrepresentation.

8.6. To the maximum extent permitted by law, Matthew Jackson Consultancy's total liability under or in connection with this Agreement is limited to the total fees paid by the Client for the programme.

9. Confidentiality

9.1. Both parties agree to treat all information shared during the programme as confidential. This includes business, personal, and creative information exchanged during calls or via messaging. This obligation continues after the programme ends.

9.2. Matthew Jackson Consultancy will treat all knowledge gained from the Client with strict confidence and will not share it with third parties without consent.

9.3. Matthew Jackson Consultancy is not obligated to retain recordings, materials, or chat logs beyond 12 months after the end of the programme.

10. Intellectual Property

10.1. All materials, frameworks, content, and resources developed and provided by Matthew Jackson Consultancy are protected by copyright and remain the intellectual property of Matthew Jackson Consultancy unless explicitly stated otherwise.

10.2. The Client is granted a personal, non-transferable licence to use any materials provided for their own private photography development. The Client may not reproduce, share, sell, or distribute any materials provided by Matthew Jackson Consultancy without prior written consent.

10.3. Any photographs taken by the Client during the programme remain the property of the Client. Matthew Jackson Consultancy will not use the Client's images without permission.

10.4. The Client grants Matthew Jackson Consultancy permission to use anonymised feedback or general testimonials (not identifying images or personal details) for promotional purposes, unless the Client explicitly opts out in writing.

11. Right of Withdrawal (Consumers)

11.1. If you are a consumer within the meaning of applicable UK consumer protection law, you have the right to withdraw from this contract within 14 days of the date of agreement without giving any reason.

11.2. To exercise your right of withdrawal, please contact Matthew Jackson Consultancy at:

Matthew Jackson Consultancy
124 City Road, London, EC1V 2NX
Email: admin@mattjacksonphotos.com

11.3. If you request that the service begins during the 14-day withdrawal period and then choose to withdraw, you will be charged a proportionate amount for any services already delivered up to the point of withdrawal.

11.4. Business clients and those using the service for commercial or professional purposes do not have a statutory right of withdrawal under these Terms.

12. Term and Termination

12.1. The programme begins upon receipt of payment and runs for 8 sessions, or 8 weeks, whichever is agreed during the onboarding call.

12.2. Ordinary termination by the Client during the programme is not available outside of the statutory withdrawal period described in clause 11.

12.3. Matthew Jackson Consultancy reserves the right to terminate this agreement with immediate effect if the Client behaves in a manner that is abusive, threatening, or otherwise unreasonable. In such cases, no refund will be issued for sessions already paid for.

12.4. Upon early termination by Matthew Jackson Consultancy for reasons not attributable to the Client, a proportionate refund for undelivered sessions will be offered.

13. Data Protection

13.1. Matthew Jackson Consultancy collects and processes personal data (name, email address, contact details) for the purpose of delivering this service. Data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

13.2. The Client's data will not be shared with third parties without consent, except where required by law or necessary to deliver the service.

13.3. The Client has the right to access, correct, or request deletion of their personal data by contacting admin@mattjacksonphotos.com.

14. Changes to These Terms

14.1. Matthew Jackson Consultancy reserves the right to update these Terms with reasonable notice. Any changes will be communicated to active Clients at least 14 days before taking effect.

14.2. Continued participation in the programme following notification of changes constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

15.1. This Agreement is governed by the laws of England and Wales.

15.2. Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts of England and Wales, except where the Client is a consumer, in which case they may also bring proceedings in the courts of their country of residence.

15.3. Matthew Jackson Consultancy is not currently registered with a consumer arbitration body and is not obligated to participate in alternative dispute resolution, though it is always willing to attempt resolution informally in the first instance.

16. General

16.1. There are no collateral agreements or prior individual agreements to this contract beyond what is set out in writing.

16.2. Amendments to this Agreement must be made in writing and agreed by both parties.

16.3. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

Agreement

By making payment for the Focus Mode Mentorship, the Client confirms that they have read, understood, and agree to all terms set out in this Agreement.

Matthew Jackson Consultancy | Matt Jackson Photography | Focus Mode | admin@mattjacksonphotos.com