Refund policy

Last updated: June 2026

This Refund Policy applies to all purchases made through Matt Jackson Photography, including photography walks, coaching or photography calls, digital products, and educational resources. Please read this carefully before completing your purchase.

Right of Withdrawal and Waiver

Under UK and EU consumer law, you may have a statutory 14-day right to withdraw from certain online purchases.

Before proceeding to checkout, you are required to confirm at cart that you are purchasing a digital product or service to be delivered immediately or at an agreed date. By confirming this, you understand and agree that you waive your 14-day right of withdrawal. This confirmation is recorded against your order.

Once this waiver has been given, all purchases are non-refundable. This includes photography walks, coaching sessions, photography calls, digital products, courses, downloads, and educational resources.

Rescheduling

If you are unable to attend a scheduled photography walk or call, I will always aim to offer a reschedule where possible, subject to availability. Rescheduling is offered at my discretion and is not guaranteed.

Cancellations by Me

In the unlikely event that I need to cancel a photography walk or call due to illness or unforeseen circumstances, you will be offered a rescheduled date at no additional cost. Refunds will not be issued.

Digital Products

All digital products are delivered immediately upon purchase. By completing your purchase, you have confirmed at cart that you waive your 14-day right of withdrawal. Once delivered, digital products are non-refundable.

Agreement

By completing checkout or making a purchase, you confirm that you have read, understood, and agreed to this Refund Policy.